eo999's Privacy Policy
This policy provides a complete explanation of how your personal information is collected, processed, and kept secure.
eo999 places the highest importance on user privacy. When you use our website, certain information naturally reaches us. This privacy policy will tell you — what information is collected, why it is collected, how it is used, and what your rights are. Please read this policy carefully, because using eo999's services means you are accepting the terms of this policy.
Our platform is for people aged 21 and above only. We do not knowingly collect information from minors; if such information is collected in any way, we arrange to delete it immediately.
1. What Information We Collect
We collect various types of information when you create an account and use services on eo999. This information comes from two main sources — what you provide directly, and what our system records automatically.
1.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred username and password (stored in encrypted form)
- Payment-related information — such as bKash, Nagad, or Rocket account numbers
- National ID card or passport details for identity verification
- Messages and attachments you send when contacting the support team
1.2 Automatically Collected Information
When you use the eo999 platform, our server and analytics system automatically record the following information:
- IP address and device type
- Browser name, version, and operating system
- Date, time, and duration of page visits
- Which pages were viewed and where the site was accessed from
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
2. How Information Is Used
eo999 uses collected information only for lawful and specific purposes. We do not collect unnecessary information, and collected information is not used beyond the stated purposes.
2.1 Account Management & Service Delivery
- Managing account registration, identity verification, and the login process
- Processing deposit and withdrawal transactions
- Correctly providing bonuses, cashback, and VIP benefits
- Ensuring the security and continuity of gaming sessions
2.2 Customer Service & Communication
- Responding to your support requests
- Sending important notifications related to your account
- Sending transaction confirmations and security alerts
- Informing you about platform changes or policy updates
2.3 Security & Fraud Prevention
- Detecting suspicious activity and ensuring account security
- Preventing multiple accounts or fraudulent activity
- Complying with anti-money laundering regulations
- Enforcing responsible gaming policies
2.4 Platform Improvement
- Reviewing user experience and improving service quality
- Identifying and resolving technical issues
- Analyzing user preferences for planning new features and games
3. Cookies & Tracking Technology
Cookies are small text files stored on your device that help improve the functionality of our site. eo999 uses the following types of cookies:
3.1 Essential Cookies
These cookies are absolutely necessary for the basic operation of the platform. They are used to maintain login sessions, perform security checks, and remember language preferences. They cannot be disabled, as the site's functionality depends on them.
3.2 Functional Cookies
These cookies are used to remember your preferences and settings, so you do not have to set everything up again each time you visit the site.
3.3 Analytical Cookies
These cookies collect information to understand how effectively the site's pages are being used. This data is entirely statistical and does not identify any individual separately.
4. Sharing Information with Third Parties
eo999 never sells your personal information to third parties. However, in certain circumstances, some information may be shared with trusted partners.
4.1 Service Provider Partners
A limited amount of information may be shared with payment processors (bKash, Nagad, Rocket), software and gaming technology providers, and cybersecurity service providers — only for them to complete their specific task. These partners may not use the information received for any other purpose.
4.2 Legal Obligations
We may be legally required to provide information under a court order, a regulatory authority's demand, or applicable law. In such cases, we will provide only the minimum information necessary.
4.3 Business Transfers
If there is any change in the ownership or management of eo999, user information may be part of that process. In such a case, the new owner will be bound to comply with the terms of this privacy policy.
5. Data Security Measures
eo999 uses industry-standard technology and methods to protect your information. Our security framework is multi-layered and is reviewed on a regular basis.
5.1 Technical Security
- SSL/TLS encryption: all data exchanged between your browser and our server is encrypted
- Data encryption: sensitive stored information (passwords, identity documents) is protected with strong encryption
- Firewalls and intrusion detection systems are active
- Regular security testing and vulnerability assessments
5.2 Organizational Security
- Only authorized personnel can access your information
- All staff are bound by strict confidentiality agreements
- Data access logs are reviewed regularly
- A rapid response plan is in place in the event of a data breach
5.3 What Happens in the Event of a Data Breach
If there is any possibility that your information has been compromised, eo999 will notify the affected users as quickly as possible and take the necessary remedial action.
6. Data Retention Period
We retain your information only for as long as necessary — no longer. The retention period depends on the type of information and applicable legal obligations.
6.1 Active Accounts
All relevant information is retained while your account is active. This information is used to provide services and, where necessary, to resolve disputes.
6.2 After Account Closure
Even after an account is closed, certain information must be retained for a specified period in accordance with legal obligations. For example: transaction records, identity verification documents, and responsible gaming-related information. Once this period has passed, the information is securely deleted or anonymized.
6.3 Marketing Communications
If you opt out of receiving marketing emails, your email address is kept on our 'opt-out' list — to ensure no marketing messages are sent to you by mistake in the future.
7. Your Rights as a User
As a user of eo999, you have specific rights over your own information. We respect these rights and are always ready to act on them.
7.1 Right to Access Information
You can find out at any time what information of yours is stored with us. To do so, send a request to the support email.
7.2 Right to Correct Information
If there is any error or inconsistency in your information, you can request a correction. Ensuring accurate information helps maintain the quality of service.
7.3 Right to Delete Information
In certain circumstances, you can request that your information be deleted. However, this request may be limited in cases of legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You can object at any time to the use of your information for marketing purposes. Action will be taken promptly upon receiving your request.
7.5 Right to Data Portability
You can request to receive certain information about yourself in a structured, commonly usable format.
8. Protection of Minors
eo999 strictly follows a 21+ age policy. Our services apply only to those aged twenty-one and above.
Age verification is in place at the time of account registration. If we suspect that an account is being used by a minor, that account will be suspended until verification is completed.
If information about a minor is collected knowingly or unknowingly, it is deleted immediately and the associated account is closed.
If a parent or guardian suspects that their child is using our platform, please notify our support team immediately.
9. Policy Changes & Updates
eo999 may update this privacy policy from time to time. The policy may be revised if the scope of services expands, legal requirements change, or for technical reasons.
For any significant changes, we will notify you by email or through a notification when you log in to the platform. The "Last Updated" date at the top of this page always indicates the most recent version.
If you continue using the platform after an updated policy is published, it means you have accepted the revised terms. If you do not agree with the new policy, we ask that you close your account and stop using the platform.
If you need a copy of a previous version of the privacy policy, please contact our support team.
10. Contact Us
If you have any questions, comments, or requests regarding this privacy policy, our support team is always ready to help. eo999 provides 24/7 support — in Bengali and English.
Live Chat Support
Log in to the site and chat directly with our support team at any time. Help is available 24 hours a day, 7 days a week.
Email Support
For any privacy-related requests or questions, write to us at:
[email protected]